Refund policy

Last updated: October 14, 2026

We want you to look forward to flossing, not worry about your purchase. If the Denzova FlossUp isn’t right for you, here’s how returns and refunds work.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a refund.

Water flossing can feel different at first, especially if you’re new to it. We suggest starting on the gentlest mode and giving it at least a week of nightly use before you decide. Most people find it gets comfortable within the first few days.

If It Feels Too Strong

Comfort matters, so we’ve made this part simple.

If the FlossUp feels too strong or uncomfortable within 30 days of delivery, contact us at info@goodsyenterprises.com with:

  • your order number
  • a short description of what you’re experiencing

We’ll help you adjust your mode and technique. If it still isn’t right for you, we’ll issue a full refund of the product price.

All Other Returns

For any other reason within 30 days of delivery:

  1. Email info@goodsyenterprises.com with your order number and the reason for your return. Please don’t send items back without contacting us first.
  2. We’ll email you a free prepaid return shipping label. Return shipping is on us.
  3. Ship the FlossUp back within 7 days of receiving the label.
  4. Once the carrier shows the package is on its way back to us, we’ll issue your refund.

Returned flossers should include the product housing, nozzle, and charging cable, and be free of damage beyond normal use. Please empty and dry the tank before shipping. For hygiene reasons, returned flossers are not resold.

Refunds

  • Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank or card provider may take a few extra days to post it.
  • Refunds cover the order price, any original shipping charges, and any sales tax.
  • Our 30-day money-back guarantee can be used once per customer or household. If your order included more than one FlossUp, you can return all of them under that one guarantee.

Damaged, Defective or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email info@goodsyenterprises.com within 7 days of delivery with your order number and a photo or short video showing the issue. Examples include a unit that won’t charge or turn on, a leaking tank, or a missing nozzle. We’ll send a replacement or refund at no cost to you, including shipping.

Exchanges

For a different color or any other exchange, contact us and we’ll help.

Non-Returnable Items

  • Items returned after 30 days from delivery
  • Gift cards
  • Items purchased from sellers other than Denzova or our authorized retailers

Contact

Questions? Email info@goodsyenterprises.com and we’ll respond within 1–2 business days.